# Pool Craft Pool Craft is an hvac contractor in Richmond Hill. Rated 4.9/5 from 166 public reviews across 1 review source. This is the MyTrustedTraders public-evidence profile for this contractor, with independent reviews, credentials and registry data from named public sources, no ads, and no paid placement. Trust Score: 71 out of 100 (strong track record). The score rests on rated 4.9 from 166 reviews. ## About Pool Craft specializes in all aspects of backyard planning from initial design to construction. We put a priority on building long-term relationships that extend far beyond the project itself. Whether you’re looking to have a new pool installed, an existing pool renovated or you want to build the backyard of your dreams with landscaping and carpentry, Pool Craft and our subsidiaries; Stone Craft and Timber Craft, are here to help every step of the way. The Pool Craft service division offers: pool openings and closings, weekly maintenance, water testing, pool leak detection, equipment repair and replacement, safety cover installation, liner replacement, salt systems and automation. Pool Builder, custom pools, swimming pools, in-ground pools, pool service, leak detection, pool cleanings, pool maintenance, vinyl pools. ## Public review evidence (by source) | Source | Average rating | Reviews | | --- | --- | --- | | HomeStars | 4.9/5 | 166 | Rated 4.9, in line with the local average for hvac contractors in Richmond Hill. Across 37 hvac contractors in Richmond Hill, the typical rating is 4.9 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally. Most recent review: 11 months ago. ## What customers consistently say _Recurring strength themes from this contractor's own reviews, each with a verbatim quote:_ - **Clear communication** (Quoted from 2 reviews): "The team at Poolcraft was patient while we dealt with the septic and once that was out of the way, the official planning began." · HomeStars, Nov 22, 2024 ## What customers consistently praise _Themes mentioned across this contractor's own public reviews:_ - Friendly & polite (mentioned in 40% of reviews we've read) - Professional (mentioned in 40% of reviews we've read) ## In customers' own words _Verbatim quotes from this contractor's public reviews, each attributed to its source:_ > "Geoff at poolcraft and his representative Ed who came to the house immediately the following day quickly assessed our issue who advised we needed a new heater. Poolcraft immediately ordered a better heater delivered that day as promised and the next day installed as promised. It was a seamless and easy process and we could not appreciate it more considering what we had to go through two weeks prior. I would definitely recommend pool craft for your pool care and maintenance which is what I'm going to do from now on. Thank you again for your professionalism efficiency and attention to detail." > Source: Tina (5.0, via HomeStars) > "Poolcraft Delivered.....From start to finish, the process was incredible!!. Believe it or not the planning process started years in advance as our backyard had a septic system that we needed to deal with first, before we could get into the pool planning with Poolcraft. The team at Poolcraft was patient while we dealt with the septic and once that was out of the way, the official planning began. From the sales team, design team, building team and landscaping team, everything about process was informative, very trustworthy and we felt incredible thankful for the team we had to bring our backyard dreams come to life. Thank you Poolcraft, thank you!!!" > Source: Anonymous (5.0, via HomeStars) > "As a relatively new pool and hot tub owner, I am very glad Pool Craft was recommended to me early on as a great one stop shop for any of my equipment replacement requirements and ongoing pool and hot tub service needs. Their team is very knowledgeable and helpful in making recommendations for chemical treatments and products upgrades for improved efficiency and performance. They helped me improve performance in my existing and aging set up by installing a more efficient pump and cartridge filter. I would not hesitate to recommend Pool Craft as a very reliable company and staff for all your pool and hot tub service needs." > Source: Anonymous (5.0, via HomeStars) ## Trades HVAC contractor, Bricklayer / mason, Carpenter, Cleaner, General Contractors, Handyman, Landscaper, Plumber, Swimming pool / hot tub ## See their work _Portfolio and gallery links this business publishes. Inspect the source to see what each image represents:_ - [Photo gallery](https://poolcraft.ca/projects) - [Instagram](https://www.instagram.com/pool_craft) - [Facebook](https://www.facebook.com/PoolCraft) ## Awards & recognition - Best of HomeStars winner (2025) - HomeStars Best of the Best winner (2025) ## What we checked, and when _What MyTrustedTraders independently checked for this business (verified items only):_ - Review volume: MyTrustedTraders shows 166 public reviews on this profile. (via MyTrustedTraders public listing) - Public listing spread: MyTrustedTraders shows 1 public listing for this contractor. (via MyTrustedTraders public listing) - Business identity: MyTrustedTraders shows public business identity data with operating status unknown. (via MyTrustedTraders public listing) - Contact phone: MyTrustedTraders shows a public phone contact on this profile. (via MyTrustedTraders public listing) - Website: MyTrustedTraders shows a public website for this contractor. (via MyTrustedTraders public listing) - Work photos: MyTrustedTraders shows 6 work photos on this profile. (via MyTrustedTraders public listing) Full verification checklist: https://ca.mytrustedtraders.com/traders/pool-craft/checks ## Credentials & sources - Credentials shown: 0 - Corporate registry status: Unknown - Evidence held from: HomeStars - Public evidence last checked May 2026 ## What this business says about itself _Self-declared on the contractor's own website, not independently verified:_ - Areas served: Toronto, GTA ## Before you hire an HVAC contractor _What to check when choosing this kind of trade (general guidance, not a claim about this business):_ - Trade licensing in Canada is set by each province or territory. Electrical, gas and plumbing are licensed trades almost everywhere (for example ESA for electrical and TSSA for gas in Ontario), so check your provincial regulator that the contractor is certified for the work before you hire. - A construction lien is a real risk: in every province an unpaid subcontractor or supplier can register a lien against your home even if you already paid the main contractor. Hold back the statutory amount (commonly around 10%) and get signed lien waivers as you pay. - Confirm they cover your area and can actually come out in your timeframe before anything else. - Read recent reviews for reliability and turning up on time, not only the quality of the work. - Agree the call-out fee up front, and be wary of large upfront deposits for an emergency job. ## Contact - Phone: (416) 562-9612 - Website: https://poolcraft.ca --- Source: MyTrustedTraders, https://ca.mytrustedtraders.com/traders/pool-craft Real public evidence only: every figure traces to its named source. The evidence for this business comes from a single public source, so it is not yet cross-checked against a second. If a source does not carry a field, it is not shown.