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Public evidence profile
Ace Premium Tile Stone Ltd
Overview
About Ace Premium Tile Stone Ltd
Ace Flooring Premium Tile & Stone Ltd in Richmond is dedicated to quality, both in customer service and in our products themselves. We have flooring and walls of all types including marble, slate, glass, mosaics and porcelain flooring. Our products are suitable for everything from new private residences and commercial locales to simple renovations. We stock everything in our showroom and only import the best of the best, which we provide to you at the lowest prices. You can expect experience and variety when you visit our showroom. We have been in business since 2008, and with our manager's extensive background in the industry, he fully understands the installation process and the product itself. Precisely because of this reason, we can also ensure that everything is proper and to your liking. We service people from all over Canada. We are planning on expanding, but at our current capacity, we can best service the greater Vancouver and Lower Mainland areas. See more text
Public review evidence
Reviews
What customers say about Ace Premium Tile Stone Ltd
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Detailed reviews
November 6, 2020 Very crooked business/owner. Caused us a much stress and injustice. Delivery truck was 6 hrs. late. They refused to bring the product to our door and left a truckful of heavy boxes in front of the building. When we tried to return leftover, unopened boxes of product (originally told no problem), owner refused. Never gave a refund for the delivery fiasco either. Instead he just explained how he pays the driver more than we paid him. Save your $ and sanity - shop anywhere by here!
September 23, 2017 I always enjoyed the service there. Helpful2>
August 23, 2017 EXCELLENT CUSTOMER SERVICE, LOVE THEIR COLLECTIONS INSIDE THE STORE AND FRIENDLY PERSON WHO I DEALT WITH (KAM). I WAS VERY IMPRESSED WITH THEIR INVENTORY AND ON TIME DELIVERY. THEIR PRICES ARE VERY GOOD COMPARED TO THE QUALITY OF PRODUCT I GOT AND THE COSTUMER CARE I RECEIVED FROM ACE TILE AND STONE.I HIGHLY RECOMMEND THIS TILE PLACE TO EVERYONE WHO WANTS SOMETHING "WOW" FOR THEIR PLACES. Helpful2>
June 14, 2017 We were just told that they did not have enough stock of our tiles despite numerous assurances that they had it in stock. A waste of my contractor's time and delaying our completion. We were promised they will come in Fri or Mon. I'll update if this is true or any other issues. Helpful1>
September 21, 2016 Excellent service! kam helped me with extrodinary service. Not because he's the owner of the company, it has tons of tiles you'd be surprised with amazing deals! check it out! i'm designer with lots of projects definitely i'll come again to see you thank you Helpful2>
November 27, 2014 ### Terrible - i pay... Terrible - i payd then found there is no product, wait 2 weeks, no product - run away Helpful1>
November 24, 2014 ### Absolutely terrib... Absolutely terrible experience and HORRIBLE service. I was told a quote would be ready for me in 2 days. 10 days later, and after me calling the company probably 15 times, I was advised they couldn't get the product. Dealing with these guys is a waste of time. If they do have the product, I certainly wouldn't trust them for service !!! AVOID AVOID AVOID Helpful1>
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