Axcell Painting And Decorating

Have used Axell several times over the last 15 years Never disappointed. Again ,their team, in this case John, Justin, and kayla, did a fantastoc job They were on time , on schedule, courteous, and ,most importantly, did an amazing job! Not a drip anywhere on our new hardwood floors, not a crooked line anywhere,just a very tidy ,beautifully detailed paint job. Thanks again, JC ROBILLARD, Stittsville

We were unhappy with the overall work. Were looking forward to the final product but it didnt turn out

Axcell is a very good company to engage. Professional, competitively priced and excellent workmanship. This was the second time I used this company and will do so again.

I am a repeat customer of Axcell Painting; my first experience with them was excellent, but this latest experience was very disappointing. My review is long, but I want to make sure customers know what they are signing up for. In the end, I am satisfied with the final painting job, but it came at the expense of a lot of stress and tears, and an increase in overall cost. TL;DR: Axcell initially sent a painter to paint our house. We were very unhappy with the quality and it took quite a long time for Axcell to respond to our concerns, resulting in unnecessary stress and anxiety. Eventually, Axcell sent in another team of two painters to fix the work, and they did an excellent job. ---- We hired Axcell to repaint a house we had just bought. One of the conditions was to have the job completed before we moved in and they had a two week timeframe to do it; they were confident they could complete the job in that timeframe. Delays happened that were outside of their control, and we understood that would mean the project would have to continue after our move-in. But, clarifying what these delays would mean for project completion was not well-managed, and this brings me to the first reason why I removed a point in my score: communication. Communication: Initial communications were great Rob immediately responded with an estimate, and was prompt and showed up on time for a walk-through of our home to confirm his estimate. However, once the job was booked and the painter was onsite, communication started lacking. From the start we had difficulties with the painter; we felt he wasnt responsive to concerns we brought to his attention, and he thought we were pressuring him. Rob asked that any communications go through him, which I understood. However, calls and texts to Rob often went unanswered. Additionally, on several occasions, Rob would tell us he was going to show up to verify our concerns and the painters work, and would not show up nor answer our follow-up calls

Rob kindly visited our house and passed on valued opinions on what could and needed to be done. The paint crew worked long hours to get the job completed before the movers were to arrive. Five additional painters were provided. I would highly recommend Axcell Painters. They worked tirelessly, were pleasant and werent satisfied until they met their high standards.