Better Care Appliance Repair

Our gas oven stopped working yesterday right in the middle of Xmas Baking! We started calling various repair services and, of course, all were busy or not qualified to do gas work. We called Better Care and they managed to get a technician to come here the next day. They said between 9-12 and at 9 we got a call from Zack saying he would be here at 1000 and he was. Zack attacked (pun) our problem and had it fixed in about a hour and a bit. He was also a very friendly and pleasant fellow. We enjoyed the experience and would recommend this company.

Don't use this company. A guy came in to look at our washer, said he would send a quote the next day. Took him over a week to get the quote to us, we had to follow up to get the quote. We ended up calling another company to come in cause we felt shammed by this company. The quote they ended up FINALLY giving us was almost double what we got quoted from another company. The whole experience made us feel shammed by this company, we are out of $130 cause of this company.

Update: The company was caught red handed - in writing - when they tried to deny that the phrase at cost was used. Better Care literally stated in an earlier email that the replacement parts were to be sold at cost. There is now written evidence of self-contradiction/admission, which has been provided to Consumer Protection BC. We have filed a complaint to Better Business Bureau about this company, who provided a contract/estimate & charged my elderly family members on false reps & warranties (possibly breaching Canadian contract law, as well as the Business Practices and Consumer Protection Act of BC). My elderly family members were presented with an estimate/contract on the basis that the replacement parts are to be "sold at cost". Upon follow up investigation, the said replacement part (a Bosch freezer fan) was sold to us at almost $800, a 2-3x markup against what we are able to find online from other Canadian vendors. When we asked for proof of original cost, the company refused to cooperate and insisted that we accepted the contract in the first place. What Better Cares fails to understand is that contracts are only legally valid if facts and conditions are accurate (aka accurate R&W): in this case, R&W was breached when parts were sold above cost after being marketed as "will be sold at cost". Our efforts to cure this contract to its original terms (e.g. partial refund so my elderly family members are actually charged "at cost") has failed. A complaint to Better Business Bureau has been filed. To anyone looking to repair your appliances: there are other hardworking honest contractors in the area. Avoid this company if you can

Alex showed up at the appointed time and did the work efficiently. He's a really pleasant fellow to talk with. My dogs loved him. He kept the work site really clean and showed me the repair he had made and the difference it made. I'd call him again without a doubt if my stove ever breaks again. Great service.

I just want the world to know this: I contacted SEVERAL appliance repair companies, including the one recommended by GE's customer service. This was after I started hearing a ticking noise on my fridge, which came on and off intermittently. I googled with several search phrases to find an appliance repair company, so I really did do my research. In this process of contacting appliance repair companies, I took a video on my phone so that all the providers could hear the ticking noise the fridge was making. Better Care Appliance Repair is the ONLY company that was upfront and honest with me, from the start. They told me, straight up, that they thought it was the compressor, and it was probably not worth the cost to fix something like that. On that note, to the discredit of GE, I was really surprised. Did you know that a compressor can cost like, $700? My whole fridge was maybe $800. And it's 5 years old! But guess what, warranty ends after 1 year. So yeah. Not buying GE anymore... Anyway, that's besides the point. TWO of the reps at this appliance repair company contacted me, and both of them had individually taken the time to watch my video, and both gave me the same answer. I think they were both the actual 'fix it' guys too, and not a receptionist. Amazing. That is in comparison to the totally uneducated customer service people from other companies. One of them couldn't even answer the question, "do you replace compressors as a company?" ALL the other companies - all of them - wanted me to pay a $120+/- fee to "diagnose" the issue in person. Then they wanted me to pay this and that for the fix on top of the consult. In all fairness, Better Care Appliance Repair DID tell me that to know for sure what was wrong, they'd have to physically come and see the fridge. But before wasting their time and my money, they told me, upfront, what the issue probably was, knowing it was probably not going to be beneficial for ME to have them come. I mean, s