HomeStars is one of Canada's largest home-services review sites; its Best of award goes each year to the pros with the highest verified customer ratings.
View award source (opens in new tab)Public evidence profile · Checked May 2026
Big City Windows And Doors
Awards & recognition
2 independent awards
Trust Score
60out of 100
- Rated 4.8 from 161 reviews
Newest review November 2024
How this score is worked out
Rating4.8 / 5
Review volume161
Independent sources1 independent public source
CredentialsNo credentials shown yet
How this score is made up
What customers say40.8 of 60.7
Independent checks15.5 of 28.6
Track record3.9 of 10.7
See the independent checks
- Licences and credentials0 of 7.1
- Ways to reach them4.8 of 4.8
- Photos of their work6 of 11.9
- Industry recognition4.8 of 4.8
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
Completed work
2 photosPhotos listed as completed work
These photos were listed as completed work by the business or a public source. They do not verify workmanship.
Independent recognition
Awards & recognition
HomeStars is one of Canada's largest home-services review sites; its Best of award goes each year to the pros with the highest verified customer ratings.
View award source (opens in new tab)These are independent third-party awards: recognition earned from review communities and trade bodies, never paid placement.
From customer reviews
What customers consistently say
Recurring themes from 5 customer reviews on HomeStars.
“We were quite pleased with the workman ship on our window replacements” · HomeStars, Nov 28, 2024
“The design and quality of their windows is far superior to the many others we looked at.” · HomeStars, Nov 10, 2024
Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
4.8out of 5
Where these reviews are published
- HomeStars161 reviews · 4.8 avg
Highlights
“We were quite pleased with the workman ship on our window replacements, a few years ago our front door was replaced as well and were quite surprised to see them readjust and replace rubber components on the door free years after.”
“We had the best experience with this company for all aspects of the project- planning, refining our choices with their input, and installation. Everything took place on time, everyone we dealt with was very knowledgeable and professional, and the price was competitive with other quotes for high end products. The design and quality of their windows is far superior to the many others we looked at. The installation team was excellent. We highly recommend Big City Windows and Doors.”
“Everything from the quote right down to the installation was amazing. Jose took care of us when needed. Would 100% recommend recommend Big City Windows and Doors. Elisa&Jason”
Detailed reviews
These are the individual reviews we hold for Big City Windows And Doors, including the highlights above. The 161 headline total is the review volume reported across public review sources.
Big City Windows sales rep assured us, repeatedly, that the size of the window panes for our basement replacement windows would only be one quarter to a half inch smaller than the original windows. Important not to lose glass size given the small amount of light from basement windows to begin with. Installation was well done however, turned out the height of the window panes were an inch and a quarter smaller than the original windows. The company argued that the window frame size was specified in the contract. True enough but the size of the window pane was not. Mistake to trust the sales rep. $200 discount was little consolation. Lesson: make sure the size of the window panes, not just the frames, is stipulated in the contract.
Local context
Rated 4.8, in line with the local average for window / door fitters in Ottawa
Across 36 window / door fitters in Ottawa, the typical rating is 4.8 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Public evidence last checked May 2026
About
Big City Windows & Doors helps homeowners across the Ottawa Valley and Gatineau upgrade the major exterior systems of the home: windows, doors, roofing, and siding, with one team and one point of accountability from quote to completion. Our process is built to prevent the common failures that cost homeowners later. On roofing projects, we focus on the details that actually protect the home: proper underlayment, ventilation, and correct flashing around chimneys, valleys, skylights, and roof-to-wall transitions. You receive a clear written scope, organized scheduling, protected landscaping, and a thorough final cleanup and walkthrough. We’ve earned the HomeStars Best of Award six consecutive years (since 2019) by delivering consistent workmanship, communication, and follow-through, whether you’re doing one upgrade or a full exterior renovation.
What this business says about itself
From their own website
What this business says about itself
See their work: Photo gallery (opens in new tab) · Instagram (opens in new tab) · Facebook (opens in new tab)
- Guarantee: 100% transferable LIFE-TIME Warranty on all our windows
- Established: 2000 (26 years in business)
- Areas served: Ontario Since, Best, Our Windows Benefits, Big City Windows, Doors, LOCKTIGHT
- Good to know: Free quotes
These are statements the business makes on its own website, worth confirming in writing (and on the official registers) before you hire, not independently verified by us.
Independent checks
About this business
How long they've really been tradingThey state they've been established since 2000, but the earliest independent source we can find is 2025. Worth asking them about the gap.
They say, established2000Award-winning since2025
Your own checks
What to check before you hire
Worth checking yourself
Their public evidence comes from a single source. Look them up on another site before deciding.
No credentials are shown here and the business has not claimed this profile. Ask to see certificates and insurance directly.
Be wary of high-pressure 'today-only' discounts and a salesperson who won't leave. A reputable window or door firm gives you a written, itemized quote you can take away and compare against others.
Never pay the full price up front; a modest deposit with the balance on completion is normal. Ask what deposit protection or insurance-backed guarantee you get if the firm stops trading before fitting.
Get the specification in writing (frame material, the glazing units and their energy rating, and any trickle vents) so you can check you got what you paid for.
Want an extra legitimacy check? Run the Rogue Contractor Check on Big City Windows And Doors before you contact them.
Run Rogue Contractor Check →Good to know
Common questions about Big City Windows And Doors
Is Big City Windows And Doors a legitimate business?
Big City Windows And Doors has 161 independent public reviews, rated 4.8 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Big City Windows And Doors?
Big City Windows And Doors has 161 public reviews, averaging 4.8 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Big City Windows And Doors' reviews are genuine?
Big City Windows And Doors' 161 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Has Big City Windows And Doors won any awards?
Big City Windows And Doors holds 2 independent awards, including Best of HomeStars winner (2026); HomeStars Best of the Best winner (2025). These are third-party awards: recognition that has to be won, not self-issued.
Does Big City Windows And Doors guarantee their work?
They state on their own website that 100% transferable LIFE-TIME Warranty on all our windows. This is the business's own statement on their website, not something we have independently checked. Get the terms in writing before you agree to the job.
What areas does Big City Windows And Doors cover?
They state on their own website that they cover Ontario Since, Best, Our Windows Benefits, Big City Windows, Doors, LOCKTIGHT. This is the business's own statement on their website, not something we have independently checked. Confirm they cover your postcode before booking.
How long has Big City Windows And Doors been trading?
They state on their own website that the business was established in 2000 (26 years in business). This is the business's own statement on their website, not something we have independently checked.