“These guys are simply the best weve used the big guys and they cant compare.”
Public evidence profile
Tender Touch Moving & Storage
Trust Score
56out of 100
56 out of 100, with a caution: newest review we found is from October 2022. Weigh that age against the score.
- Rated 4.7 from 334 reviews
Newest review October 2022
How this score is worked out
Rating4.7 / 5
Review volume334
Independent sources1 independent public source
CredentialsNo credentials shown yet
How this score is made up
What customers say45.3 of 64.1
Independent checks0 of 21.9
Track record10.4 of 14.1
See the independent checks
- Ways to reach them0 of 12.5
- Photos of their work0 of 6.3
- Industry recognition0 of 3.1
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
4.7out of 5
Often reviewed for
Customers often mention
Where these reviews are published
- HomeStars334 reviews · 4.7 avg
Highlights
“We used these guys to move from our current house to a storage unit and then storage to our new unit a few weeks later. Maria was incredibly helpful and thorough from the moment we were quoted to the day the moves happened. The movers (Ozzie, Christian, Eddy and one other whose name I didn't catch) were very professional and efficient. They went above in beyond and never once complained about moving in the scorching heat. We will definitely use them again in the future.”
“I used Tender Touch for my move a little bit ago.. They were great! even the keys to my new house were delayed by hours and the actual movers totally understood as well as the staff at the office. Huge shout out to Maria that made a very stressful day go smooth! I would highly recommend !”
Detailed reviews
These are the individual reviews we hold for Tender Touch Moving & Storage, including the highlights above. The 334 headline total is the review volume reported across public review sources.
Moving out was fine, but lost many items when in storage & moving in
Homestar said my review did not match their criteria when I first posted it. Not sure what else they needed to rate this moving company. I sent the copy of moving bill, all details, my work email, list of items that were lost etc. but this moving company somehow did not get my review attached. If you end up hiring Tender Touch Moving company, make sure take photos of each open box, then close it, number it and take photo, make a list. Otherwise many items will go missing especially if you have moving in scheduled after some time and wherever they store your items may not have proper system in place. I even launched an insurance claim but the person incharge at the company resigned, and muly claim files went with him conveniently. That claim did not even result in anything. I left a review here but Homestar ended up removing it. I'm in law enforcement career since last 20 years, moved many times in last 2 decades and have not seen a moving company this careless.
Moving
I am very happy with the professional moving and packing services provided for moving a 4 bedroom house. On time and they came a bit under than what originally estimated. I would highly recommend.
Moving
Very professional movers. Have used before, will use again. Had an elevator conflict moving into an apartment, but they worked with the situation and the other movers and were able to get us moved in.
Moved house
The guys were very quick and packed everything carefully. Nothing ended up broken or damaged in any way.
Moving
From start to finish, I had an absolutely incredible experience. The guys were awesome, professional, and very friendly. They clearly take pride in what they do and care about the items they move. Truly movers and a company I feel I can trust. I can't recommend them enough and will certainly use them again when I need help moving. What are you waiting for? Call Maria and book them for your move!
Read the other 10 detailed reviews on this pageShow fewer reviews
Oakville Move
From my initial dealings with Maria in the office for a quotation to the completion on the move it was a great experience. I was totally disorganized for my move, the movers were so professional and efficient they helped organize on the packing end to ensure everything I needed was included on the truck. I highly recommend.
moving
great guys, service, dedicated, resourceful, honest, polite..... great experience, on time, careful, caring and ready to go beyond the call of duty
Relocation due to a Renovation
They were great. Came on time and it was full service. Very friendly and easy to get along. A big special thanks the Camron, Marco, and Mark they were very good and hard working team. Very great company. Thank you Kindly Tender Touch movers Amazing service
Move 1 room apartment from Toronto to Collingwood - 90 Miles
Moving furniture and boxes from 3rd floor. Making an extra stop to pick up a couch in another apartment building.
Furniture move into storage
Second time using TenderTouch. This time, moved the contents of our basement into storage. Team came early, had all the right materials to wrap and protect my stuff, and cheerfully moved it all. They were also WIZARDS with packing stuff into a small space.
Moving
I just wanted to give Maria a huge thank you for all her help in coordinating my move. Maria was always available to take my calls and answer all my questions no matter how insignificant. Pedro and his crew were very professional, courteous and friendly. I would highly recommend Tender Touch Moving.
Conscientious, careful, and fast
The guys at Tender Touch helped us pack, and moved us from a bungalow in North York, to another in Ajax. We have a lot of stuff. They did a very professional job; they were careful, fast, and courteous. We were really worried about a few items we own, and they all arrived unscathed. I have a very old oak desk that was really difficult and complex to assemble, so I thought I'd have to supervise and assist with the disassembly and reassembly. But Edward(?) figured it out without any input. There were so many things to do that day, I didn't even check on the desk. It just magically reappeared, perfectly assembled in the new location. One can definitely pay a lot less for a move, but given that it's possible to into a lot of "quality" troubles with movers, it's better to pay a little more to avoid a nightmare. The only negative thing that I would say is that packing wasn't ideal. Grouping items into like-categories while at the same time minimizing the number of boxes needed, and doing it fast, can't be easy. I'm not sure I'd be able to do a better job myself given the constraints. But overall, the packing guys did a good job. I think that part of the reason it costs more, is that you get a team who can think on their feet. Thanks again!
Moving service.
Very professional,helpful and friendly team. Took the ultimate care of the furniture, everything was wrapped to avoid any damages. I had used this moving service approximately two years ago and when I was to move again would not have considered anybody else for my recent move. I would highly recommend Tender Touch to anyone who needs a moving service, Extremely happy with the service.
Moved furniture into storage
I had such a positive experience. Everyone was so helpful, professional. The movers were careful and fast with my move.
Beware
Tender Touch, owned by Viktoria Inc., did my move but after they had my furniture, tried to jack the price of my move up $2,485.48 to $4,365.01. They also said they'd deliver in 5 days, but it ended up being 10. When the moving truck arrived on delivery day, they would not unload my furniture unless I paid the new super inflated price. I wouldn't agree to pay it and they packed up their gear, and drove away without unloading my furniture. I eventually got it back by contacting the Canadian Association of Movers, the Better Business Bureau, the CBC, and CTV, and writing a letter to the management of both Tender Touch and Viktoria Inc. quoting the Ontario Consumer Protection Act, 2002, c. 30, Sched. A, section 10, which states they have to stay within 10% of their original estimate, or else you are entitled to just pay just the estimate amount for their services and no more. It was a super stressful ordeal having your furniture withheld and not knowing if you're ever going to get it back, even if it was only for a few hours. Moving is stressful enough, this company made it a nightmare.
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Check dates vary by source. Where we hold a date, the check shows it.
Your own checks
What to check before you hire
Worth checking yourself
Their public evidence comes from a single source. Look them up on another site before deciding.
No credentials are shown here and the business has not claimed this profile. Ask to see certificates and insurance directly.
Trade licensing in Canada is set by each province or territory. Electrical, gas and plumbing are licensed trades almost everywhere (for example ESA for electrical and TSSA for gas in Ontario), so check your provincial regulator that the contractor is certified for the work before you hire.
A construction lien is a real risk: in every province an unpaid subcontractor or supplier can register a lien against your home even if you already paid the main contractor. Hold back the statutory amount (commonly around 10%) and get signed lien waivers as you pay.
Look for consistent reviews across several named sources, not one polished profile.
Want an extra legitimacy check? Run the Rogue Contractor Check on Tender Touch Moving & Storage before you contact them.
Run Rogue Contractor Check →Good to know
Common questions about Tender Touch Moving & Storage
Is Tender Touch Moving & Storage a legitimate business?
Tender Touch Moving & Storage has 334 independent public reviews, rated 4.7 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Tender Touch Moving & Storage?
Tender Touch Moving & Storage has 334 public reviews, averaging 4.7 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Tender Touch Moving & Storage's reviews are genuine?
Tender Touch Moving & Storage's 334 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
How long has Tender Touch Moving & Storage been trading?
Tender Touch Moving & Storage has been reviewed on public sources since 2006.