HomeStars is one of Canada's largest home-services review sites; its Best of award goes each year to the pros with the highest verified customer ratings.
View award source (opens in new tab)Public evidence profile · Checked May 2026
HB Pools
Awards & recognition
2 independent awards
Trust Score
61out of 100
- Rated 4.7 from 73 reviews
Newest review November 2024
How this score is worked out
Rating4.7 / 5
Review volume73
Independent sources1 independent public source
CredentialsNo credentials shown yet
How this score is made up
What customers say36.1 of 64.3
Independent checks21.4 of 21.4
Track record3.9 of 14.3
See the independent checks
- Ways to reach them4.8 of 4.8
- Photos of their work11.9 of 11.9
- Industry recognition4.8 of 4.8
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
Completed work
4 photosPhotos listed as completed work
These photos were listed as completed work by the business or a public source. They do not verify workmanship.
Independent recognition
Awards & recognition
HomeStars is one of Canada's largest home-services review sites; its Best of award goes each year to the pros with the highest verified customer ratings.
View award source (opens in new tab)These are independent third-party awards: recognition earned from review communities and trade bodies, never paid placement.
From customer reviews
What customers consistently say
Recurring themes from 5 customer reviews on HomeStars.
“The work they did was excellent done very quick and I had confidence that they could take on any task or anything they came up against.” · HomeStars, Nov 13, 2024
“They did a extremely thorough job (pool walls cleaned meticulously, all cracks were filled it looked like a new pool).” · HomeStars, Oct 16, 2024
Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
4.7out of 5
Where these reviews are published
- HomeStars73 reviews · 4.7 avg
Highlights
“The team called 15min before arrival to make sure the time worked well for me. They took their measurements efficiently and let me keep the sample book so I could deliberate at my own pace over our new liner options. I was pleasantly surprised to receive a video summary after the visit which recapped all of their findings that they discovered and had already taken the time to discuss with me. So far I am very impressed and happy with our choice to replace our I ground pool liner with HB Pools. Keep it up!!”
“The price i I put is somewhat approximate. The work they did was excellent done very quick and I had confidence that they could take on any task or anything they came up against. Highly recommend them”
“HB pools has excellent service, and extremely knowledgeable and friendly staff. I had a new pool liner installed, the price they quoted, was the price I paid. They did a extremely thorough job (pool walls cleaned meticulously, all cracks were filled it looked like a new pool). They promptly returned to remove one small wrinkle in the new liner, and assisted with removal of a jammed inlet eye (at closing) at no additional cost. This company company does not nickel and dime the customer they are looking to have long term customers.”
Detailed reviews
These are the individual reviews we hold for HB Pools, including the highlights above. The 73 headline total is the review volume reported across public review sources.
Disappointing experience. My husband passed and always looked after our pool. A friend told me about HB Pools so I got them to close my pool. Do not make the mistake I did. Look at their website before booking to get an idea of the cost. They sold me a duck plug system ( 2 plugs and a pipe in the skimmer) for 75$ I wanted my lights removed, they would not remove them and they sunk them to the bottom of the pool with weights and charged me 10$ per weight. They put a jug of antifreeze with a weight on it in my stairs and that was another 20$ The 75$ duck plug system also requires foam in the skimmer which was another $20. My salt cell also needed cleaning. I provided the salt cell cleaning solution and they charged me 15$ for that. I understand them charging me extra if they had to wait for the cell to be clean but it was in the solution as they were putting my safety cover on. So the charge of $425+HST to close my pool turned out to be closer to $600. I have called other companies in my area that service pools afterwards to compare prices and they are no where near the cost HB Pools charges.
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Public evidence last checked May 2026
About
HB Pools has been working hard to build a positive reputation amongst our clients. Although we work primarily with the installation, opening, closing and maintenance of residential pools, we do provide services, such as pool openings and pool closings for corporate pools. We take a lot of pride in doing quality work, and our past customers are our best references–their referrals keep us busy all season long.
What this business says about itself
From their own website
What this business says about itself
See their work: Photo gallery (opens in new tab) · Houzz (opens in new tab) · Instagram (opens in new tab) · Facebook (opens in new tab)
- Experience they state: over 40 years
- Team: team of seasoned experts
- Areas served: West Nepean, East Prescott-Russell, Cornwall
These are statements the business makes on its own website, worth confirming in writing (and on the official registers) before you hire, not independently verified by us.
Your own checks
What to check before you hire
Worth checking yourself
Their public evidence comes from a single source. Look them up on another site before deciding.
No credentials are shown here and the business has not claimed this profile. Ask to see certificates and insurance directly.
Trade licensing in Canada is set by each province or territory. Electrical, gas and plumbing are licensed trades almost everywhere (for example ESA for electrical and TSSA for gas in Ontario), so check your provincial regulator that the contractor is certified for the work before you hire.
A construction lien is a real risk: in every province an unpaid subcontractor or supplier can register a lien against your home even if you already paid the main contractor. Hold back the statutory amount (commonly around 10%) and get signed lien waivers as you pay.
Ask to see a portfolio of completed work like yours, plus recent references you can contact.
Want an extra legitimacy check? Run the Rogue Contractor Check on HB Pools before you contact them.
Run Rogue Contractor Check →Good to know
Common questions about HB Pools
Is HB Pools a legitimate business?
HB Pools has 73 independent public reviews, rated 4.7 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about HB Pools?
HB Pools has 73 public reviews, averaging 4.7 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know HB Pools' reviews are genuine?
HB Pools' 73 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Has HB Pools won any awards?
HB Pools holds 2 independent awards, including Best of HomeStars winner (2026); HomeStars Best of the Best winner (2025). These are third-party awards: recognition that has to be won, not self-issued.
What areas does HB Pools cover?
They state on their own website that they cover West Nepean, East Prescott-Russell, Cornwall. This is the business's own statement on their website, not something we have independently checked. Confirm they cover your postcode before booking.