“Efficient, personable, communicated well.” · HomeStars, Apr 29, 2026
“Plumber was very communicative about arrival time” · HomeStars, Apr 13, 2026
Public evidence profile · Checked May 2026
Orella Group
Awards & recognition
1 independent award
Trust Score
55out of 100
- Rated 5.0 from 46 reviews
- 5 reviews in the last 12 months
How this score is worked out
Rating5.0 / 5
Review volume46
Independent sources1 independent public source
CredentialsNo credentials shown yet
How this score is made up
What customers say35.9 of 60.9
Independent checks14.1 of 28.1
Track record5 of 10.9
See the independent checks
- Licences and credentials0 of 6.3
- Ways to reach them12.5 of 12.5
- Photos of their work0 of 6.3
- Industry recognition1.6 of 3.1
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
From customer reviews
What customers consistently say
Recurring themes from 3 customer reviews on HomeStars.
Independent recognition
Awards & recognition
HomeStars is one of Canada's largest home-services review sites; its Best of award goes each year to the pros with the highest verified customer ratings.
View award source (opens in new tab)These are independent third-party awards: recognition earned from review communities and trade bodies, never paid placement.
Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
5.0out of 5
Where these reviews are published
- HomeStars46 reviews · 5.0 avg
Detailed reviews
These are the individual reviews we hold for Orella Group, including the highlights above. The 46 headline total is the review volume reported across public review sources.
Charlie was very professional and did an fantastic job
Efficient, personable, communicated well.
Service met all my expectations. Plumber was very communicative about arrival time, as well as taking me through what the issue was and what needs to be done to fix it. Came promptly to make the repair and even installed and extra fixture for me for while there. Very happy with the work orella has done.
Local context
Rated 5.0, in line with the local average for electricians in Burlington, Ontario
Across 15 electricians in Burlington, Ontario, the typical rating is 5.0 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Public evidence last checked May 2026
About
Orella Group is your one-stop solution for all things plumbing. Covering everything from plumbing repairs and drain cleaning to new builds and service, we provide a level of honesty, integrity and transparency unrivalled by our competitors. We're building better, together. Plumbing, Plumbing service, Plumbing rough-ins, Plumbing repairs, toilet installation, faucet installation, shut-off valve replacement, backwater valve service, toilet auger, water shut off installs, ice-maker and fridge line installations, cartridge replacements, drain line augers, sink drainage re-pipe, bathroom sink installations, water line disconnects, faucet replacement, hose bib install or replacement, toilet flange repairs, relief valve installation, water heater service, mixing valve replacements, pipe cleaning, drain camera, drain cleaning.
See their recent work
From their own website
See their recent work
See their work: Photo gallery (opens in new tab) · Instagram (opens in new tab) · Facebook (opens in new tab)
Independent checks
About this business
How long they've really been tradingOperating since at least 2022 (4 years), according to an independent source, not just their own word.
Website online since2019Award-winning since2022
Your own checks
What to check before you hire
Worth checking yourself
Their public evidence comes from a single source. Look them up on another site before deciding.
No credentials are shown here and the business has not claimed this profile. Ask to see certificates and insurance directly.
Trade licensing in Canada is set by each province or territory. Electrical, gas and plumbing are licensed trades almost everywhere (for example ESA for electrical and TSSA for gas in Ontario), so check your provincial regulator that the contractor is certified for the work before you hire.
A construction lien is a real risk: in every province an unpaid subcontractor or supplier can register a lien against your home even if you already paid the main contractor. Hold back the statutory amount (commonly around 10%) and get signed lien waivers as you pay.
Confirm they cover your area and can actually come out in your timeframe before anything else.
Want an extra legitimacy check? Run the Rogue Contractor Check on Orella Group before you contact them.
Run Rogue Contractor Check →Good to know
Common questions about Orella Group
Is Orella Group a legitimate business?
Orella Group has 46 independent public reviews, rated 5 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Orella Group?
Orella Group has 46 public reviews, averaging 5 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Orella Group's reviews are genuine?
Orella Group's 46 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Has Orella Group had recent public reviews?
Orella Group has 5 public reviews dated within the last 12 months. That shows their review history includes recent feedback; it does not prove current availability, so confirm capacity before hiring.
Has Orella Group won any awards?
Orella Group holds 1 independent award, including Best of HomeStars winner (2022). These are third-party awards: recognition that has to be won, not self-issued.