Parent Heating & Cooling

I had 3 other companies before, but they couldn't pinpoint where freon leaks were. (My AC wasn't installed properly 5 years ago when the owner of the business who was supposed to install it suddenly passed away. So his assistant installed it instead as it was already paid for.) Parent Heating & Cooling wasn't my 1st choice as the hourly rate was the highest. I found out that they have quality technicians with experiences. Holly, a office staff, was a very good communicator and went out of her way to make things happen. She got Marc, the technician, to come. He has 35 years of experience & expertise in heating & cooling. He's very logical, thorough, methodical when it comes to solving problems. He found the leaks were in the coil and I had to have it replaced. Holly, again, went out of her way to expedite the parts order and arranged Marc to install it much quicker than I expected, to my delight. Special thanks to a great help from Holly in the office and an expert work from Marc! I'm so happy that I have my AC working to keep me comfortable. I know that I'll be contacting this company for my future heating & cooling issues/replacements.

Lost AC on Friday before long weekend. Marc with Parent responded to message in 30 min and advised he could come out next morning (understandable given callout load he was probably dealing with). He arrived on time and quickly identified a failed startup capacitor which he replaced from truck stock. He also checked refrigerant flows and checked air supply and return temps. He also provided some DIY tips and info for minor issues in future and is a pleasant, helpful technician. I've been very pleased with Parent's service and help for more than 20 years and certainly recommend them. They are trustworthy and straightforward without aggressive 'upselling'. Thank you, Marc!

Will go to them again. Very professional with fabulous service. Excellent response time to my questions and work done:)

I have been a customer with Parent Heating and Cooling for over twenty years. I have always been impressed with the skill level of their technicians and the organization of those working in the office. In all that time I have always felt secure with Parent. I wholeheartedly recommend this company!

Parent came and repaired my furnace and the technician showed up on time and was very professional. I highly recommend.