Royal York Roofing Ltd

Very good experience beginning with Vitaliy who came to see the house and garage and clearly explained the steps and extra care they take in doing cedar roofs (type of shingle, underlayment, cedar breather, copper flashing, hand nailing technique, zinc strips on north facing part to reduce moss etc.). The proposal was provided shortly thereafter by Pavel and Eleanor, very detailed and thorough and the price was very competitive with other quotes I had received, but much better detail and assurances of quality. The crew who came to do the job was very hard-working and courteous, every night everything was left tidy and despite a few rainy days they completed the job on time. Overall the experience was above my expectations as I have been disappointed in the last few years with other contractors and trades. This company is professional and I would highly recommend them if you are looking at replacing a cedar roof or other type of roof.

This firm certainly knows all about cedar roofing. Royal York's crew arrived when they said they would and worked everyday until the job was finished, no interuptions. Every night they tidied up and went over the driveway with a magnet to collect up any nails Crew were pleasant, friendly and efficient. The office staff were helpful and responsive. It was a pleasure dealing with all of them. I would recommend Royal York Roofing.

Roof was replaced 12 years ago by Royal York. Noticed a missing vent now, and they responded very promptly and fixed it free of charge (outside of the 10 yer warranty).

Before I hired Royal York Roofing (RYR) to replace aging roof on my house, I asked them for a detailed breakdown of the prices, but they denied and said that they provide only the total amount in their quotes. Before they started the project, they verbally promised to install the metal vents on the roof. But when their work was completed, it turned out they actually installed cheap plastic vents. The person who was responsible for the project even argued to me that plastic vents are not different than the metal vents in terms of functionality. A few years later, since squirrels and a raccoon damaged several plastic vents, we had leaks in the roof. I called the RYR company for warranty repairs. However, they refused to respect they warranty and quoted a high price for replacing plastic vents with the metal vents. When I pointed to the president of RYR that they promised me to install metal vents years ago, before they replaced the old roof, he was rude and verbally aggressive. After this painful experience, I had to hire another company and pay more than $1000 for replacing all plastic vents with the reliable metal vents. I learned that the warranty certificate that the RYR provides is useless, that they install cheaper parts to cut their expenses, and you cannot ask them to fix their mistakes.

I hired Royal York Roofing 7 years ago for a different project and was very happy with their work back then. So, when my roof was leaking and water was coming into the house, I knew who to call. RYR was swift to quote me and they were able to prioritize my emergency job quickly. They fit me into their schedule within a week. While onsite, the crew was very thorough and meticulous. They did not rush the job; protected windows/shrubs with plywood and did a comprehensive yard cleanup afterwards. They are a very professional team and I would recommend them to anyone.