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Public evidence profile

Distinctive Bathrooms & Kitchens

HVAC contractorOrleans4.673 reviews · 1 independent public source
Awards & recognition
1 independent award
Trust Score
45out of 100
Building a public record
  • Rated 4.6 from 73 reviews

Newest review January 2025

How this score is worked out
Rating4.6 / 5
Review volume73
Independent sources1 independent public source
CredentialsNo credentials shown yet

How this score is made up

What customers say34.6 of 64.9
Independent checks0.7 of 20.3
Track record10.1 of 14.9
See the independent checks
  • Ways to reach them0 of 16.2
  • Photos of their work0 of 2.7
  • Industry recognition0.7 of 1.4

Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.

Independent recognition

Awards & recognition

Best of HomeStars winner (2017)

HomeStars is one of Canada's largest home-services review sites; its Best of award goes each year to the pros with the highest verified customer ratings.

View award source (opens in new tab)

These are independent third-party awards: recognition earned from review communities and trade bodies, never paid placement.

Reviews · public evidence

What customers say

These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.

4.6out of 5
73 reviews in public evidenceReviewed on public review sources since 2020Most recent review
Customers often mention
  • ProfessionalMentioned in 40% of reviews we've read
Where these reviews are published
  • HomeStars73 reviews · 3.6 avg

Highlights

I was very pleased with the bathroom reno by DBK. The staff were great, the craftmanship was solid, the reno started and ended within the planned timeframe and was finished within budget. The main worker on site was Charlie and he was very reliable. I recommend the Designer Emily who was resourceful, patient and who made excellent design suggestions that fit my tastes and the style and age of my home. One of the great features of DBK is the Projector Coordinator role. Sheilagh contacted me every day to let me know who was coming, at what time and what they would be doing. When any changes had to be made, she contacted me promptly with updates. It was very reassuring. I recommend DBK for your bathroom renovation!

AnonymousHomeStars5.0 rating

Every project has many turns and twists, and front-end design is central to a successfully finished product. Our experience with DBK, starting with a very talented, experienced, and professional designer, Tanya was exceptional. Tanya had the experience and ability to look at all the small details, proposed different options and guided us in choosing the best overall design. The design was backed up by a great construction & installation team, starting with Kim who guided the on-site installation, ensured we were always keep in the loop with scheduling and/or on-site challenges coupled with two proactive project managers; Dominic and Sheilagh. Great job DBK team and final finished product is amazing; we love it! Keir & Darlene

AnonymousHomeStars5.0 rating

We approached Distinctive to do major renovations on our 30 year old home: expand the ensuite bathroom, gut the main bathroom and powder room, make the main floor open concept by removing a structural wall and re-imagining the kitchen, update the fireplace, and replace the flooring on our main and top floors. Having never done a renovation of this scale before, we wanted a business that could handle the project from end-to-end, ensure that everything was done properly and to code, and that could provide guidance on the form and function of design elements. Distinctive shone in all elements. Working with Vida on the design and planning was a treat. Because of the project scope, we did it over several sessions across two months, with feedback and discussion in between. Vida was very knowledgeable of both the design and function of the elements we were considering for each room and was able to guide us through picking materials, appliances, and fixtures that would be stylish but still last. We especially appreciated her eye for detail and ability to communicate a vision for each room. She encouraged us to consider design elements we wouldn't have thought of and we are so happy we listened! Additionally, the plans and cost estimates that we came out of those sessions with were detailed and transparent so we knew what we were getting into. When work started, out project manager Sheilagh kept us updated on when workers would be at our house and how long each element was expected to take. Because our house would be unliveable during much of the renovation, she worked with us to optimize the schedule to accommodate our needs and minimize the amount of time we'd be away from home. This became especially important when COVID hit and all businesses had to shut down. Despite this happening in the middle of our renovation, Sheilagh was able to coordinate temporary fixtures and expedite critical work so we wouldn't be stuck without a place to live while we all waited o

AnonymousHomeStars5.0 rating

Detailed reviews

These are the individual reviews we hold for Distinctive Bathrooms & Kitchens, including the highlights above. The 73 headline total is the review volume reported across public review sources.

Anonymous2.0 / 5 ·

We had hired DBK for a bathroom reno, building upon their Tub Special. We added some features like 2 grab bars and a niche. The design and the workmanship of the carpenter, tiler and plumber was excellent, I would give it a 5 Star. However, we had problems with the management when things departed from a smooth flow of things. If the reno involves the removal of tiles and drywall, an asbestos test has to be done on the drywall and drywall compound to ensure that the workers doing this, work in a save environment. Unfortunately, our test turned out positive. This apparently happens often when the building dates from before the mid 1980s. In this case, DBK assigns the removal and disposal part of the work to a subcontractor who specializes in this work. I was amazed at the cost of doing this necessary work, but on my own called a contractor who normally does this kind of job, in order to get a typical cost for such work. I was given a typical price for a typical installation around a bathtub. As it turned out, the contractor then realized that I was talking about the job contracted to them by DBK and gave me the exact cost they had charged DBK. My dispute with DBK concerns the large difference in these prices. So, my advice to potential customers of DBK is, if you have a building built before the mid 1980s and might therefore have asbestos in the drywall or compound, BE AWARE and pay close attention to what you may encounter dealing with DBK management.

HomeStars
Anonymous1.0 / 5 ·

Great until they get your last payment. Then no matter what happens you are on your own. Rude and aggressive general manager. No solutions ever offered. Customer is always right? Not with these guys who believe the customer is always wrong. Steer well clear of this company unless you want to be left with a serious case of buyer's remorse.

HomeStars
Sources

Where this information comes from

1 named public source

Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.

Check dates vary by source. Where we hold a date, the check shows it.

About

For over 35 years, Distinctive has been offering superior service, unique designs and unparalleled craftsmanship. Since our humble beginnings in 1989 when we were located on St-Joseph Boulevard under Randall’s Paints; our team has kept growing along with our clientele. We are now located at 2035 Lanthier Drive (1 block west of 10th Line), in Orléans, to better serve you.

Independent checks

About this business

How long they've really been tradingThe earliest independent record of them trading is 2017, so at least 9 years. They appear in 2 separate independent sources.
Award-winning since2017First public review2020
Your own checks

What to check before you hire

Worth checking yourself
Their public evidence comes from a single source. Look them up on another site before deciding.
No credentials are shown here and the business has not claimed this profile. Ask to see certificates and insurance directly.
Trade licensing in Canada is set by each province or territory. Electrical, gas and plumbing are licensed trades almost everywhere (for example ESA for electrical and TSSA for gas in Ontario), so check your provincial regulator that the contractor is certified for the work before you hire.
A construction lien is a real risk: in every province an unpaid subcontractor or supplier can register a lien against your home even if you already paid the main contractor. Hold back the statutory amount (commonly around 10%) and get signed lien waivers as you pay.
Confirm they cover your area and can actually come out in your timeframe before anything else.

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Good to know

Common questions about Distinctive Bathrooms & Kitchens

Is Distinctive Bathrooms & Kitchens a legitimate business?

Distinctive Bathrooms & Kitchens has 73 independent public reviews, rated 4.6 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.

What do customers say about Distinctive Bathrooms & Kitchens?

Distinctive Bathrooms & Kitchens has 73 public reviews, averaging 4.6 out of 5. You can read the individual reviews and where each came from in the reviews section above.

How do I know Distinctive Bathrooms & Kitchens' reviews are genuine?

Distinctive Bathrooms & Kitchens' 73 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.

Has Distinctive Bathrooms & Kitchens won any awards?

Distinctive Bathrooms & Kitchens holds 1 independent award, including Best of HomeStars winner (2017). These are third-party awards: recognition that has to be won, not self-issued.