“Josh seemed very knowledgeable about what needed to be done --- replacing the condenser pump rather than cleaning it & was good at explaining everything. They came to fix very quickly & on-site service was efficient. He insisted on including charges on my invoice for duct cleaning work which I will probably get done at a later date in the coming year & wanted to mark that portion of the invoice "unpaid" or "balance owing". I said I didn't want that on the invoice as the work had not happened yet --- that I would call when I was ready to have that done. He was upset with me for having to re-write the invoice three times & said it was costing him money to keep re-writing them - maybe so I'd feel bad, I'm not sure. I still insisted that he remove unrequested, uncompleted services from my bill. Then he suggested that they would send me a "reminder" notice in the new year to get the duct cleaning done but I said I would call them if & when that time came. I do not like to feel pressured into having other services done & billed for those services prematurely. With that exception I had no complaints with the technician, the price, or the company & would still recommend them.”
Public evidence profile
Home Service Professionals
- Rated 4.3 from 16 reviews
Newest review November 2024
How this score is worked out
How this score is made up
See the independent checks
- Licences and credentials0 of 6.3
- Ways to reach them0 of 12.5
- Photos of their work0 of 6.3
- Industry recognition0 of 3.1
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
- HomeStars16 reviews · 4.2 avg
Highlights
“Cannot believe how much stuff the technician removed from our vents. He did a very thorough job and even offered to add an air freshening spray into the vents at no additional cost to us. Cant say enough good things about his work!”
“I called this company when my air conditioning stopped working when it was sweltering hot. The technician was great and determined I had a spiders nest that was preventing it from working. He washed the unit and has been great ever since. Definitely recommend the company”
Detailed reviews
These are the individual reviews we hold for Home Service Professionals, including the highlights above. The 16 headline total is the review volume reported across public review sources.
I purchased a new furnace, AC and tankless hot water. The install was mediocre at best. The technician didn't tack the gas supply line for the hot water to anything, it was just hanging from my basement ceiling. Took a while to get someone out to fix it. The warranty visit (2x a year for 10 yrs) is a JOKE!! The office staff calls constantly, even thou she just called, to book an appt. For example - this winter check she called twice in one week to book. We made an appt the first call, so not sure why she called again. She said no one puts notes on the file but it is her, the same person calling each time. The warranty didn't show up and no one called to say he wouldn't make it. She called me the next day to say sorry she didn't know and rebooked. The warranty guy finally comes out takes a quick look, then tries to up-sell you. They are very aggressive and pushy and use the loophole that they are there for warranty which makes their house call legal. Even thou I specifically say at each call NO SALES ALLOWED. A day or two later, the office staff calls again. This time they need to book the tech guy. Tech guy actually shows up when scheduled. (Josh was great). Now today, not even a week later the office staff calls AGAIN (same girl) to book warranty guy. I told her warranty guy already showed up and tech guy even showed up. She again said she didn't have notes saying the guys came out. Then again today 5hrs later that SAME office staff calls to book AGAIN. I again told her it was already booked and completed. She again apologized saying she didn't have notes. This is the most incompetent company I have EVER dealt with. How can you not know you already called, booked, and booked for service calls. I mean the same person twice in one day. I can't wait til my contract is complete and these people can get out of my house!! Please don't confuse the company and do-nothing warranty guys with the service techs. The guy that did come out, Josh, did an
Rated 4.3, in line with the local average for electricians in London
Across 36 electricians in London, the typical rating is 4.3 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
Where this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Check dates vary by source. Where we hold a date, the check shows it.
About
At Home Service Professionals we are committed to providing top quality service and products to our customers. We are a locally owned and operated business that has gradually expanded to serve South Western Ontario. We have three main divisions through which we offer our equipment and services. Our HVAC department carries high quality brands such as American Standard for Furnace and Air Conditioning units, along with other notable brands such as Navien for our Tankless Water Heaters. Our technicians can help you find out which options suit your individual needs the best as well as letting you know if you're eligible for any rebates. We at HSP pride ourselves on the work that our installers do, with each job being tailored to the customers specifications. Check the Installs page to see some of the work that has been completed. Our Water department carries products to solve just about any water quality issue we've come across. Issues such as taste, odour, hardness along with many other irritants and problems can be removed with the correct equipment. Our line of products include both self-contained drinking water units as well as whole home solutions. For municipal city water, well water and many other sources, our technicians can identify which equipment will help solve your water quality issues. Our Air department focuses on providing air quality products and services. These include ultraviolet light and Hepa filter units along with Duct & Dryer Vent Cleaning services. Our technicians will provide information on how dirty ducts can lead to inefficient heating and cooling throughout a home along with solutions to those issues. Check our booking page to see when we're available in your area.
What to check before you hire
Want an extra legitimacy check? Run the Rogue Contractor Check on Home Service Professionals before you contact them.
Run Rogue Contractor Check →Common questions about Home Service Professionals
Is Home Service Professionals a legitimate business?
Home Service Professionals has 16 independent public reviews, rated 4.3 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Home Service Professionals?
Home Service Professionals has 16 public reviews, averaging 4.3 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Home Service Professionals' reviews are genuine?
Home Service Professionals' 16 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.