March 29, 2021 The worst possible customer service--STAY AWAY from them! The plumber arrived 1.5 hours later than scheduled without any warning or explanation, spent hours chatting on the job, and left the job unfinished. Management never called me back, never responded to emails, never apologized. The company also falsely advertises their BBB accreditation on their website without in fact having it. UNPROFESSIONAL and rude customer service accompanied with terrible plumbing service. Never recommend to anyone! !!
Public evidence profile · Checked May 2026
Miles Plumbing & Gas
Trust Score
32out of 100
32 out of 100, with a caution: newest review we found is from March 2021. Weigh that age against the score.
- Rated 2.6 from 5 reviews
Newest review March 2021
How this score is worked out
Rating2.6 / 5
Review volumeLow · 5
Independent sources1 independent public source
CredentialsNo credentials shown yet
How this score is made up
What customers say13.7 of 60.9
Independent checks10.6 of 28.1
Track record7.2 of 10.9
See the independent checks
- Licences and credentials0 of 6.3
- Ways to reach them10.6 of 12.5
- Photos of their work0 of 6.3
- Industry recognition0 of 3.1
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
2.6out of 5
Where these reviews are published
- Yellow Pages5 reviews · 2.6 avg
Detailed reviews
November 29, 2019 Terrible. Incompetent- had to send someone out twice to fix mistake of original guys. CHARGED me for all visits!!! Would not hire!
November 2, 2017 I can't speak highly enough about the team at Miles Plumbing! From the front line staff to the service technician, we had outstanding service! We first heard about them through their support of HeroWork and appreciate that they have helped build community. Thank you Stew Millet and your team for helping non-profits in Victoria. We are grateful!
May 8, 2017 Miles Plumbing Services LTD failed to provide camera inspection of the perimeter drainage system that they were hired to do prior to property purchase. The technician from Miles Plumbing claimed he had completed the camera inspection and that the drainage system was working well and lied about it on the invoice. I would not have purchased the property if I had known the system was not functioning. They refused to help with the $20000 repairs. I would not recommend Miles Plumbing.
December 7, 2014 ### I was really impr... I was really impressed with Miles plumbing recently. I had a pipe in my basement burst at 3:00am and the dispatcher sent someone out right away. He was at my home within half an hour, and he got the pipe fixed quickly. And when I got the bill, I was surprised to find that it wasn't that expensive considering the late night service. I am really pleased with them.
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Public evidence last checked May 2026
Your own checks
What to check before you hire
Worth checking yourself
Their public rating is on the low side. Read the most recent reviews yourself before deciding.
Only a few public reviews are shown. Ask for recent references you can contact.
Their public evidence comes from a single source. Look them up on another site before deciding.
No credentials are shown here and the business has not claimed this profile. Ask to see certificates and insurance directly.
Trade licensing in Canada is set by each province or territory. Electrical, gas and plumbing are licensed trades almost everywhere (for example ESA for electrical and TSSA for gas in Ontario), so check your provincial regulator that the contractor is certified for the work before you hire.
A construction lien is a real risk: in every province an unpaid subcontractor or supplier can register a lien against your home even if you already paid the main contractor. Hold back the statutory amount (commonly around 10%) and get signed lien waivers as you pay.
Look for consistent reviews across several named sources, not one polished profile.
Want an extra legitimacy check? Run the Rogue Contractor Check on Miles Plumbing & Gas before you contact them.
Run Rogue Contractor Check →Good to know
Common questions about Miles Plumbing & Gas
Is Miles Plumbing & Gas a legitimate business?
Miles Plumbing & Gas has 5 independent public reviews, rated 2.6 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Miles Plumbing & Gas?
Miles Plumbing & Gas has 5 public reviews, averaging 2.6 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Miles Plumbing & Gas' reviews are genuine?
Miles Plumbing & Gas' 5 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
How long has Miles Plumbing & Gas been trading?
Miles Plumbing & Gas has been reviewed on public sources since 2014.