Fix inaccurate public facts
Use this form when a profile has the wrong name, address, phone, website, public source name, service area, or context that changes how the business is represented.
Request a profile review
Use this form for corrections, privacy requests, wrong-profile reports, takedown notices, and disputed public evidence. An ownership claim lets a contractor manage their MyTrustedTraders profile.
Separate the wrong business from yours
Wrong-profile and merge requests need links to named public sources that show which reviews, credentials, or company information belongs to a different contractor.
Challenge public review evidence without deleting history
Reviews from another site can be disputed when they attach to the wrong profile or source. We keep the review visible until the evidence is corrected.
Ask for removal without claiming the profile
Takedown, privacy, fraud, and account-deletion requests stay separate from an ownership claim, so each request is assessed on the evidence provided.
Profile control and corrections are separate
Managing a profile is different from correcting it.
An ownership claim lets a contractor manage their MyTrustedTraders profile. A profile review request is for correction, removal, privacy, disputed source evidence, and building-work complaint guidance.
- Use an ownership claim only when you want to manage the profile. Use this form for correction, removal, privacy review, or a wrong-profile dispute.
- Name the exact public profile and source page that needs review.
- Tell us which statements are yours, which links are public sources, and which regulator decision or reference you mean.
- Use evidence links where possible so the reviewer can understand what happened.
What to expect before you submit
Send enough context for us to assess what changed and why.
Requests are prioritised by risk and evidence quality. Urgent harm, wrong identity, legal-rights requests, and regulator issues are reviewed before cosmetic profile wording.
Submitting a request does not automatically remove a profile. We may annotate, remove, correct, or keep the profile depending on verifiable evidence.
Include profile URLs, source pages, company information, regulator references, screenshots, complaint references, or a clear explanation of the business relationship.
Approved requests can lead to correction, annotation, removal, account action, or clearer guidance on the right authority. Rejected requests should explain the missing evidence.