Ars Repair & Installation

My wife had a very unpleasant experience during our recent service visit. From the moment the repair person entered our home, his demeanour was aggressive and demanding. As my wife tried to explain the issues with our double wall oven, he acted dismissively, giving off the impression that she didnt know what she was talking about. For example, when she mentioned that when the over was set to 450, oven was actually operating at 300 degrees, he questioned her with unnecessary scepticism: "How do you know the oven was at 300 degrees?" When she explain that she knew this to be true by reading from a hanging temperature gauge visible through the glass his response was a smirk. Bottomline is that shes been using this oven for over five years and knows what issues we're experiencing with the oven. The least he can do is listen for a few minutes as she describes the issues she's had with the ovens and fridge. She shouldnt have to feel interrogated by a stranger in her own home. Before proceeding with any work, he demanded that she sign a waiver absolving him of any responsibility for damages he may cause. My wife, who is a lawyer, understandably wanted to take her time to review the document thoroughlyespecially since the technicians behaviour had already made her uncomfortable. Instead of respecting her decision to not sign immediately, he became visibly agitated and insisted she sign. When she resisted, he refused to continue, abruptly packed his tools, and announced he would bill us for both appliances (even though he didn't look at the second over and barely looked at the fridge). At this point, my wife was so upset that she called me. While I was on the phone trying to address the situation, the technician repeatedly interrupted me, cutting me off mid-sentence. I told him that I didn't refuse to sign, but he showed no interest in resolving the issue. He responded by saying "your WIFE refused to sign". I would have considered talking to my wife to go through the contract and decide together if we'd sign, but there was no option as he was mostly packed by this point-- he left, leaving behind his dirty plastic boot coverings for us to dispose of. Did we get a diagnostic report? No. Did we get billed? You bet. Enjoy the $200. This is the firstand lasttime well be dealing with ARS.

Raman and the ARS were called in to service an LG microwave that was just outside of warranty. LG stepped up and covered the repair. Raman and the ARS executed it extremely well. The communication was excellent, the service courteous and professional and the experience was far exceeded expectations. Above and beyond service!

LG warranty repair. 1st visit (Friday night) 3 days after calling Assurion for warranty repair. COMPRESSOR REPLACED (a lot of huffing and puffing and lighting and relighting his propane torch) -morning after not cooling. call again (Saturday) and put on "excalation list. "3 - 5 business days quoted. Tuesday I have to call. - technician will be out in 3-5 business days. 2nd visit (Friday night again) he sees compressor leaking and super hot. says the cooling fan that cools the frigerant is not working. "Will see if part is in stock and come out "ASAP"" called ARSE today (Tuesday) 9:55am on hold for 45 minutes then call hung itself up. called again now 1:30pm. "yes part is in, but we already set the schedule for technicians, IF YOU CALLED BEFORE 10AM we would have sent a technician tomorrow, but it will be Thursday" Bad customer support. EXCALTION MEANS NOTHING. WILL NOT USE THIS COMAPNY AGAIN IF I HAVE A CHOICE.

We reported a faulty washing machine, using the description "no matter what size the load the machine dances around the laundry room." We had to wait ten days for the technician to turn up. The "technician" arrived and, chatted with me and carried out his tests, which included checking that the machine was level by placing his measure on the curved control panel. He then ran a spin cycle, with an empty machine. He told me it could be either the struts or shock absorbers, he called his supervisor, they came to a joint conclusion, he left. I had heard nothing so I called the office Feb 27th. and was told that the "joint conclusion" the technician and his manager came to was that there was nothing wrong with the machine. He did not tell me this before he left. Had he done so I would have insisted on doing a spin/rinse cycle with a few items in the machine while he watched. How can a technician and his supervisor come to the conclusion nothing is wrong if they haven't carried out the proper tests?? Several email later, one which included the fault notification video from the machine they concluded that we were loading the machine incorrectly. A few more emails and they sent us a quote for $1224.69 for parts for a machine which had no faults. I have asked for a refund of the initial charge but so far have received no response.

I purchased "LG Out of Warranty Support" to repair my dryer on Tuesday and filled out all of the details including the error code, technician was scheduled for Monday the next week. On Monday got a call that the technician couldn't make it, and they have to reschedule to Wednesday. On Wednesday the technician came and said that they don't fix that error code. So after a whole week, two days off work staying at home waiting for the technician, my dryer is still not working and I paid for the privilege the learn that "Ars Repair & Installation" does not deal with my specific error code. They could have just refused the original support request that contained the error code, but they decided to waste my time and money.