“The service man came as promised. He was polite and knew how to repair the heat pump.”
Public evidence profile
Thermo Cool Mechanical
Review quality
No reviews in 12 months
Trust Score
51out of 100
Rating4.4 / 5
Review volume345
Independent sources1 independent public source
Profile statusNot claimed yet
Based on rating, review volume, independent sources and verification. Evidence context, not a guarantee of workmanship.
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What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
4.4out of 5
Often reviewed for
Customers often mention
Where these reviews are published
- HomeStars345 reviews · 4.4 avg
Highlights
“I requested a morning appt which were able to accommodate by the 2 techs coming first call of their day. Alex is both knowledgeable and competent. He has provided service to other units in the building. This makes me very comfortable that he could fix anything that needed to be done. He did an inspection of all components of my HVAC system and found them to be working well. He did a cleaning of the unit, and ensured that the filter was correctly installed. Georgij supported Alex and did a nice cleanup of the area before they left. Thanks, guys, great service - professional and friendly.”
“Above ceiling fan coil. Inspection and ordered new motor. Replaced by 2 technicians. Friendly, efficient, knowledgeable and arrived on time.”
Detailed reviews
These are the individual reviews we hold for Thermo Cool Mechanical, including the highlights above. The 345 headline total is the review volume reported across public review sources.
Servicing my heat pump
I moved into a condo only to find that the heat pump was not working although we were told it was in working order when be bought it. They gave me a detailed report to go back to the previous owner to get compensation for the cost of a new heat pump.
Air conditioner fan bad service
No follow up in a week for replacement of my fan motor even though I asked 3 times. Another company fixed within 24 hours
Strong service orientation
Rita gave me a "morning" window. The service tech then called to give me an "hour" window, and was actually early. But he waited for me to get to my unit, and diagnosed the problem within 45 minutes. I was impressed by the promptness and detailed invoice. Good work Thermo Cool
HVAC System Replacement
We had an excellent experience with Thermocool. They were consistently prompt and professional, from their initial visit to the final repair. What truly impressed us was their ability to efficiently replace our HVAC unit, even though it was not easily accessible, without causing any damage. The system is now functioning perfectly, and both we and our tenants are delighted with the results. Their promptness in finding solutions and addressing our concerns throughout the process was also greatly appreciated. We highly recommend Thermocool for their outstanding service. Thanks to the entire team for a job exceptionally well done!
Hvac issues A/c and thermostat install
Very knowledgeable and quick. Explained everything and answered all questions. He did what other companies couldn't figure out.
Read the other 10 detailed reviews on this pageShow fewer reviews
Condo ceiling air conditioning water pipe insulation wrap
Thermo installed a replacement air con system in the unit I bought 2 years before I bought it. Because they did not wrap the water pipes when first installed, condensation dripped onto my drywall ceiling causing mould. They did a great job wrapping the pipes after I cut access holes in the ceiling. I only wish they had worked with the previous owner to wrap the pipes in the first place.
Thermostat Replacement
Throughout the installation process, the technician exhibited a high level of professionalism and technical expertise. He took the time to explain the various steps involved in the installation, answering all of my questions with clarity and patience. I appreciated the willingness to educate me on the functionality of the new thermostat, ensuring I could use it to its fullest potential.I highly recommend Their services to anyone in need of HVAC services, and I will certainly be using their services again in the future.
AC repair
The air conditioner unit stopped working just days before the sale of the condo took effect. The staff at Thermo Cool were awesome at getting the problem diagnosed quickly and the repair done so the sale was not affected. Excellent service. Excellent customer service!
HVAC Service
6 calls. Last serviceman was the expert and should have come on the first call. Paid for traines to learn at my expense.
Air conditioning
Service man when pulling out unit broke the water valve and had water spill.now I have to pay a plumber before AC can be fixed and I am a senior.very upset and disappointed.
Condo HVAC system service call
I was worried we would have to replace the unit. The serviceman, Alex, went out of his way to describe what he planned to do. This unit is 12 years old and the fan was now running too slow. He adjusted the speed. Gave me his card and told me to call him if there was a problem. No additional charge, just the cost of the service call. I was very pleased with the prompt and professional service I received.
Maintenance on my Carrier unit
The service man arrived in good time. He cleaned everything up and answered all my questions.
Heat pump
Showed up as scheduled, polite and kept work rite clean Install as promised and again excellent customer service follow up
Heat pump issues
After a change to our condos heating system, a heat pump in my condo would not start up. I contacted Thermo Cool as they had installed my heat pump a few years earlier. The technician they sent (Sean) was very friendly, arrived right on time, explained what diagnotics he did, and got the heat pump up and going within an hour. Very happy with the experience
Great service and dependable
My go to techs whenever I have issue with my hvac and always happy with the professional service.
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Common questions about Thermo Cool Mechanical
Is Thermo Cool Mechanical a legitimate business?
Thermo Cool Mechanical has 345 independent public reviews, rated 4.4 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Thermo Cool Mechanical?
Thermo Cool Mechanical has 345 public reviews, averaging 4.4 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Thermo Cool Mechanical's reviews are genuine?
Thermo Cool Mechanical's 345 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
How long has Thermo Cool Mechanical been trading?
Thermo Cool Mechanical has been reviewed on public sources since 2011.