Dr HVAC

The good news is that the Trane heat pump problem reported in MAY was resolved in mid-October, thanks to the skill and persistence of technicians, chiefly Adam. The first visit was early in July. The technician was unable to find the cause of the problem and tried to contact Tech Support. Tech Support was not available so the Tech went away saying he would do research and come back with a solution. I called a week later to make another appointment - in August. Again the Tech was unable to fix the problem but was able to reach Tech Support and was told that the heat pump was designed to not operate unless the outside temperature was below 15C. Nonsense! A visit early in September tried to contact Tech Support but was on hold for 90 minutes. The tech had 3 more calls to make that day so I sent him away. Another visit in September found an error code that suggested defective pressure sensors. These were replaced at the next visit but the problem wasn't solved and another error code showed a defective circuit board. This was installed in October. Problem solved. The company's response to my June review invited a dissatisfied customer to contact Brendon, the company owner. This I have been trying to do since early November. After several phone calls and a promise to arrange a meeting with Brendon I am still waiting.

I am trying to find out the right person to speak with regarding a project that was started at the end of October by Dr. HVAC and still hasn't been finished yet (even though the amount owing has been paid in full). We have been provided with 4 appointments over the past month and a half, all of which were cancelled the afternoon of the appointment. I also reached out to customer service via email last week where I was told that I would receive a phone call the following day - I still have not received that phone call.

Nick and Marcus were very efficient in refurbishing the old clay main drain in my house, replacing a small section and snaking the remainder. Nick found solutions to several significant issues regarding tree roots, and was very patient and clear in explaining what my options were.

Jonathan did a great job servicing our furnace. We appreciated his attention to details and commitment to quality. Thank you Jonathan for your excellent job.

When I need a service provider, I look for several qualities: knowledge and skills, reputation, honesty, professionalism and rapport. If those qualities are there, I feel I can trust the service provider and will return and become a loyal customer. Suffice it to say, based on this job, the qualities were met. The service provider was on time, provided me with an estimate before starting the work and after listening to me, proceeded with the work. Marcus thoroughly explained what was being done and why. Throughout, he consulted with me and ensured I understood by also providing me with his written diagram, explaining it. And it was all done in 'lay person' language. He was knowledgeable and professional at all times. The problem was fixed and he also gave me some tips on pipe maintenance. I will hire this provider again.