“Nick and Marcus were very efficient in refurbishing the old clay main drain in my house, replacing a small section and snaking the remainder. Nick found solutions to several significant issues regarding tree roots, and was very patient and clear in explaining what my options were.”
Public evidence profile · Checked May 2026
Dr HVAC
Trust Score
54out of 100
- Rated 4.6 from 176 reviews
Newest review January 2025
How this score is worked out
Rating4.6 / 5
Review volume176
Independent sources1 independent public source
CredentialsNo credentials shown yet
How this score is made up
What customers say37.2 of 60.9
Independent checks12.5 of 28.1
Track record4.1 of 10.9
See the independent checks
- Licences and credentials0 of 6.3
- Ways to reach them12.5 of 12.5
- Photos of their work0 of 6.3
- Industry recognition0 of 3.1
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
4.6out of 5
Where these reviews are published
- HomeStars176 reviews · 4.6 avg
Highlights
“Jonathan did a great job servicing our furnace. We appreciated his attention to details and commitment to quality. Thank you Jonathan for your excellent job.”
“When I need a service provider, I look for several qualities: knowledge and skills, reputation, honesty, professionalism and rapport. If those qualities are there, I feel I can trust the service provider and will return and become a loyal customer. Suffice it to say, based on this job, the qualities were met. The service provider was on time, provided me with an estimate before starting the work and after listening to me, proceeded with the work. Marcus thoroughly explained what was being done and why. Throughout, he consulted with me and ensured I understood by also providing me with his written diagram, explaining it. And it was all done in 'lay person' language. He was knowledgeable and professional at all times. The problem was fixed and he also gave me some tips on pipe maintenance. I will hire this provider again.”
Detailed reviews
These are the individual reviews we hold for Dr HVAC, including the highlights above. The 176 headline total is the review volume reported across public review sources.
The good news is that the Trane heat pump problem reported in MAY was resolved in mid-October, thanks to the skill and persistence of technicians, chiefly Adam. The first visit was early in July. The technician was unable to find the cause of the problem and tried to contact Tech Support. Tech Support was not available so the Tech went away saying he would do research and come back with a solution. I called a week later to make another appointment - in August. Again the Tech was unable to fix the problem but was able to reach Tech Support and was told that the heat pump was designed to not operate unless the outside temperature was below 15C. Nonsense! A visit early in September tried to contact Tech Support but was on hold for 90 minutes. The tech had 3 more calls to make that day so I sent him away. Another visit in September found an error code that suggested defective pressure sensors. These were replaced at the next visit but the problem wasn't solved and another error code showed a defective circuit board. This was installed in October. Problem solved. The company's response to my June review invited a dissatisfied customer to contact Brendon, the company owner. This I have been trying to do since early November. After several phone calls and a promise to arrange a meeting with Brendon I am still waiting.
I am trying to find out the right person to speak with regarding a project that was started at the end of October by Dr. HVAC and still hasn't been finished yet (even though the amount owing has been paid in full). We have been provided with 4 appointments over the past month and a half, all of which were cancelled the afternoon of the appointment. I also reached out to customer service via email last week where I was told that I would receive a phone call the following day - I still have not received that phone call.
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Public evidence last checked May 2026
About
Dr HVAC & Plumbing is a licensed and registered HVAC and plumbing company that has been professionally serving Brampton, Mississauga, Georgetown, Caledon, Oakville and the Greater Toronto area since 2008. OUR MISSION (WHAT WE DO BEST EVERY DAY) Our mission is to offer high quality, HVAC & Plumbing solutions that provide our customers with peace of mind. We take the risk out of products and services that are essential to their lives and businesses. We make it easy. OUR VISION (WHAT THE FUTURE LOOKS LIKE BECAUSE OF OUR MISSION) We will change the way people think about our industries by providing vital products and services in innovative ways. Working together we will lead the market in customer satisfaction. Our technicians are licensed and experienced and all of our staff are knowledgeable and friendly. When you call Dr. HVAC you can depend on us to respond quickly to your needs, make recommendations based on our extensive knowledge, and provide you with complete information before proceeding with any work. We provide Residential and Commercial HVAC services including repairs, maintenance, and installations with friendly service at a competitive price. Truly an elite group of whom we are very proud. So whether you have home or commercial HVAC problems, contact the pros at Dr. HVAC.
Services they list
Heat pump installation
Listed on public sources or the business's own website; check directly that they cover your job before you book.
What this business says about itself
From their own website
What this business says about itself
See their work: Instagram (opens in new tab)
- Emergency availability: Rapid response
- Guarantee: Guaranteed.
- Services stated: Heat pump installation
Accreditations it displays. Confirm each is current on the official register before you hire:
- BBB Accredited · verify (opens in new tab)
- WSIB covered · verify (opens in new tab)
- TSSA registered · verify (opens in new tab)
- HRAI member · verify (opens in new tab)
- Trane Comfort Specialist · verify (opens in new tab)
These are statements the business makes on its own website, worth confirming in writing (and on the official registers) before you hire, not independently verified by us.
Independent checks
About this business
Website online sinceTheir website domain has been registered since 2007, according to the public domain registry. This dates the website, not necessarily the business.
Your own checks
What to check before you hire
Worth checking yourself
Their public evidence comes from a single source. Look them up on another site before deciding.
No credentials are shown here and the business has not claimed this profile. Ask to see certificates and insurance directly.
Trade licensing in Canada is set by each province or territory. Electrical, gas and plumbing are licensed trades almost everywhere (for example ESA for electrical and TSSA for gas in Ontario), so check your provincial regulator that the contractor is certified for the work before you hire.
A construction lien is a real risk: in every province an unpaid subcontractor or supplier can register a lien against your home even if you already paid the main contractor. Hold back the statutory amount (commonly around 10%) and get signed lien waivers as you pay.
Confirm they cover your area and can actually come out in your timeframe before anything else.
Want an extra legitimacy check? Run the Rogue Contractor Check on Dr HVAC before you contact them.
Run Rogue Contractor Check →Good to know
Common questions about Dr HVAC
Is Dr HVAC available for emergencies?
They advertise Rapid response availability on their own website. This is the business's own statement on their website, not something we have independently checked. For an urgent job, call to confirm they can attend before you rely on it.
Is Dr HVAC a legitimate business?
Dr HVAC has 176 independent public reviews, rated 4.6 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Dr HVAC?
Dr HVAC has 176 public reviews, averaging 4.6 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Dr HVAC's reviews are genuine?
Dr HVAC's 176 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Does Dr HVAC guarantee their work?
They state on their own website that guaranteed.. This is the business's own statement on their website, not something we have independently checked. Get the terms in writing before you agree to the job.
What does Dr HVAC specialise in?
Dr HVAC lists specialist services including Heat pump installation. If your job is one of these, look for it in their listed services or ask them to confirm for your project.
Northwest Gas Ltd
67Trust ScoreGood record, gaps to checkout of 100
151 reviewsFree quotes
- Their website advertises 24 HOUR EMERGENCY SERVICE
Hnd Construction Group
63Trust ScoreGood record, gaps to checkout of 100
69 reviews (5 in the last 12 months)
H & R Heating & Air Conditioning Services Inc
62Trust ScoreGood record, gaps to checkout of 100
116 reviews (5 in the last 12 months)Free quotes
Techspirit Solutions Inc
60Trust ScoreGood record, gaps to checkout of 100
92 reviews (5 in the last 12 months)Design service
Hoskins Flush Inc
57Trust ScoreGood record, gaps to checkout of 100
78 reviews (3 in the last 12 months)